This four day (~32 contact hours) program provides personnel with the tools they need to plan, perform, and manage assessments/assessments under 10CFR830.122, NQA-1, DOE O414.1, and the NAP-24A standards.

This program is also consistent with INPO Systematic Approach to Training (SAT) protocols, and meets NQA-1, NAP-24A, and 10CFR830.122 requirements for Lead Assessor/Assessor training. A written test meeting the Examination requirements from NQA-1 is also available if desired.

Program Outline

NQA-1/NAP-24 Lead Assessor Training will be a fast-paced four days, providing knowledge and skills needed to successfully fulfill the Assessor’s duties and objectives, consistent with NQA-1, NAP-24, and other DOE requirements. Through workshops, discussion, realistic exercises, video playback, and examples, the following topics are covered:

1. Nuclear Quality Assurance & Assessment Fundamentals

1.A. QA Fundamentals: An interesting review of the background behind nuclear quality standards including 10CFR50 Appendix B, 10CFR830.120-122, and DOE O414.1D. Also covered is a review of the development of NNSA weapons quality standards, from QC-1 to the current NAP-24A. Realistic application exercises reinforce use and understanding of applicable standards and requirements, and how NQA-1 differs from NAP-24A and DOE O414.1D.

1.B Assessor Responsibilities: Following the fundamentals, the purpose, objectives, roles, responsibilities, and challenges related to assessments are discussed.

1.C. Performance-Based Assessment: Concepts and methods of performance-based assessment are discussed, with NRC and DOE expectations for identifying risk significant issues, and understanding ties between compliance, performance, and management system effectiveness.

1.D. The POUR™ Process for Assessments: J-E-T-S proven and effective four-step POUR™ process for assessments (Plan-Observe-Understand-Report) is introduced. Training builds on and follows this model, emphasizing the Assessor/management (Assessment customer) relationship.

2. Assessment Planning: The following planning are covered through discussion and exercises:

2.A. Defining Assessment Purpose and Scope, including coordinating with the assessed organization and making assessments more value-added

2.B. Assessment Planning Process/Schedule; ensuring planning results in useful feedback

2.C. Assessment Planning Inputs and References; using best resources, including the Internet

2.D. Selecting Activities to Evaluate; optimizing Assessment performance during planning

2.E. Prioritizing Assessment Activities; using the best verification method to suit the activity

2.F. Sampling and Sample Sizes; selecting when and how statistical sampling is used

2.G. Selecting Personnel for Assessment; understanding human factors and their effects

2.H. Attributes of Good Assessors; selecting & Leading Assessors to fit Assessment activities

2.I. Preparing Checklists; developing plans ensuring adequate and consistent assessment

3. Observation, Data Gathering: Through discussion, video examples, and exercises, the following aspects of collecting data during assessments are presented:

3.A. Methods of data collection (observation, interviewing, document review)

3.B. Advantages/limitations of data collection methods; knowing what to use when

3.C. Performing Observations; gathering adequate data without process interruption

3.D. Performing Interviews; getting the needed information from typical personnel

3.E. Suspect/Counterfeit Parts; recognizing S/C parts and how to prevent their use

3.F. Performing Document Reviews; knowing what to look for in reviews

3.G. Objective Evidence and Notetaking; developing written objective evidence

3.H. Completing Checklists; knowing what is needed; avoiding common errors

4. Understanding & Analyzing Assessment Data: The J-E-T-S Instructor leads attendees

through the process of data analysis, including:

4.A. Problems versus Indicators; understanding the difference and importance of follow-up

4.B. Determining Impact and Significance; knowing “so what” and “how big”

4.C. Handling Out-of-Scope Problems; dealing effectively with unexpected issues

5. Reporting Assessment Results: Attendees learn to prepare and present clear, concise descriptions of Assessment results, including:

5.A. Problem statements; preparing statements that clearly define problems and significance

5.B. Recommendations; presenting improvement opportunities that get implemented

5.C. Strengths; understanding, recognizing, and presenting noteworthy practices

5.D. Summaries; preparing effectiveness statements that are useful to management

5.E. Assessment Report Writing; lessons learned to avoid common report writing errors

5.F. Verbal Reports; making presentations to ensure understanding; preventing surprises

6. Personnel Qualification & Certification: The following aspects are covered:

6.A. Assessor and Lead Assessor Certification: understanding applicable standard requirements and determining individual needs for qualification

6.B. Training of Assessment Team; including Assessment team members, Lead Assessors, technical specialists, and management representatives.

Testing Option

J-E-T-S can prepare and administer an examination meeting the requirements from NQA-1. Using our protected exam database, a documented, multiple-choice exam is developed, proctored, and graded for each attendee. J-E-T-S grades the exams and reviews results with attendees. Original graded exams are left with the client for record keeping and use in providing objective evidence to support Lead Auditor/Assessor certification. Required passing score for the exam is 80%, and only those who successfully pass the exam receive a certificate stating they fulfilled the Lead Auditortraining requirements from NQA-1. The exam option adds $500 to the basic program fee.

Class Size, Quality, Fees, Reservations

J-E-T-S provides all necessary materials, handouts, and instruction needed for presenting the four-day NQA-1/NAP-24 Lead Assessor Training. All personnel successfully completing this training will also receive a customized completion certificate with 3.2 Continuing Education Units (CEU) credit.

Class size should be limited to 12 or less for each presentation.

All attendees of J-E-T-S training programs are required to complete a program evaluation. We then review the attendee feedback, and provide a summary report with statistical data on how well the program was received, along with comments provided by those attending. This attendee feedback

report is also used for J-E-T-S continual improvement of our training program effectiveness.

Fees and Scheduling

The fee for this four-day program is $17800, plus approved instructor travel expenses for up to 12 attending. Add $500 for the custom-developed exam from our protected question bank. We can also provide a fixed fee proposal that includes all travel/expense to your location if desired.

We will gladly work with you to schedule presentations at opportune times. If you have any questions or want to reserve a presentation at your site, call us at (704) 987-9858 or e-mail to john@jetsquality.com

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Last modified: December 05, 2016